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Back at the beginning of March NuiTech changed their terms and conditions, making their gift sites virtually impossible to complete. I blogged about the new terms and told everyone that the customer service rep I spoke with over the phone had assured me that as long as someone had registered with NuiTech’s gift site before March 1, the new terms and conditions did not apply to them, even if they hadn’t yet completed any offers.
Many others had reported that NuiTech told them the same thing.
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Now I’ve received several emails and there have been several comments on the blog from people reporting otherwise. Several people still received MacBook Pros after March 1, but lately everyone reports that NuiTech is saying the new terms and conditions do apply to them, and that they are not eligible to receive their Macs. Arguments of “I was told differently in March” are being dismissed, sometimes rudely.
This is obviously bad business, as they are going back on their word and scamming a lot of people out of their promised computers and other items.
If you are one of the people in this boat, visit this site of the Better Business Bureau to file a complaint:
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When searching for the company to file a complaint about, you must type in “Niutech” to find it, as apparently the i comes before the u in its proper spelling.
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I’m not sure that this will resolve anything, or get you your gift, but they are conducting bad business, and this is the standard procedure for reporting such.
It is recommended that you have already contacted NuiTech’s customer service about the issue prior to filing a complaint.
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Just to be clear: you should only file a complaint if you registered before March 1. If you registered after that, you are completely subject to the new terms and conditions.
Not sure if it will do anyone any good, but here is a copy of the original terms and conditions, as printed on Februrary 22, 2007.